Frequently Asked Questions

HOW CAN I BECOME A MEMBER?

You can become a member for free by filling out the membership form in the "Member Login/Create Account" section located at the top right of our website and start shopping quickly and securely.

WHY SHOULD I BECOME A MEMBER?

You must be a member to be able to place orders, get information about the status of your orders, be informed about campaigns, and benefit from special campaigns and advantages offered to you .

IS IT SAFE TO MAKE PAYMENTS ON YOUR WEBSITE?

You can shop on our website with credit cards and ATM/debit cards. With SSL (Secure Socket Layer) security, no one can view or access your credit card number except you. When you enter your credit card number, the information about your number is encrypted and sent to your bank. It is not possible for third parties, including our company, to view or access your information. Your card information is only between you and your bank.

HOW CAN I PAY?

You can pay for your orders with credit card and debit card.

WHICH CREDIT CARD CAN I USE TO SHOPPING?

You can shop on our website with all bank cards.

WHICH CARGO COMPANY DO YOU WORK WITH?

The products you have purchased from our website are delivered to you by Yurtiçi Kargo.

WHAT ARE YOUR CARGO SHIPPING FEES?

Shipping price policy varies and is announced. You can see these amounts in the Cart and Payment step.

WHAT SHOULD I DO IF MY ORDER IS SHIPPED INCOMPLETE/DAMAGED/INCORRECTLY?

You can reach our customer representative on our WhatsApp line 0539 829 58 81 between 08.00-17.30 on weekdays , or you can reach us by e-mail at info@suespadril.com.

HOW CAN I RETURN THE PRODUCTS I PURCHASED?

You must send the product sent to you, together with the invoice, to the address specified below with Yurtiçi Kargo. The costs of shipments made with cargo companies other than Yurtiçi Kargo are covered by our customers. The return period is 30 days at the latest from the date the products are received .

Our Return Address:

Karma Shoe Industry and Trade Ltd. Co.

İkitelli OSB.Mah. Saraçlar Industrial Site 7.Block No:45 Başakşehir/İstanbul

Domestic Return Code: 982324736